Guest Guide

General Questions

Q1: What is Bluewool Properties?
A1: Bluewool Properties offers luxury short-term and long-term rentals for business travelers, relocation stays, and vacationers. Our serviced apartments are fully furnished and located in prime areas across the UK, ensuring comfort, convenience, and a stress-free stay. Learn more at www.bluewoolproperties.co.uk.

Q2: How can I contact Bluewool Properties?
A2:You can reach our customer support team via:
📧 Email: reservations@bluewoolproperties.co.uk
📞 Phone: +44 (0) 1618410777

Q3: Where are Bluewool Properties located?
A3: Our rental properties are located in Salford, Manchester, Stoke-on-Trent, and other top destinations in the UK. Whether you’re traveling for business or leisure, our accommodations offer easy access to transport links, business hubs, and local attractions.

Booking and Payments

Q4: How do I book a stay at Bluewool properties?
A4: Booking your serviced apartment is simple. Visit our Book Now page, select your preferred location, dates, and property, and complete your reservation in minutes. A confirmation email will be sent once your booking is successful.

Q5: What payment methods do you accept?
A5: We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as other payment methods listed on our website. Full payment is required at the time of booking unless specified otherwise.

Q6: Can I cancel my booking?
A6: Yes, cancellations are allowed based on our flexible cancellation policy. Check your booking confirmation for details on refunds and cancellation deadlines. For more information, visit our Cancellation Policy.

Q7: Is a security deposit required?
A7: Bookings may require a refundable security deposit. This is returned within 7 days of checkout, provided no damages or outstanding charges apply.

Check-in and Check-out

Q8: What are the check-in and check-out times?
A8: What are the check-in and check-out times?

Check-in: From 3:00 PM on arrival day
Check-out: By 11:00 AM on departure day

Need early check-in or late check-out? Let us know in advance, and we’ll do our best to accommodate you, subject to availability.

Q9: What do I need to check-in?
A9: A valid photo ID is required at check-in to ensure a safe and secure experience for all guests.

Property and Amenities

Q10: Are pets allowed in the properties?
A10: Some of our short-term rental properties are pet-friendly (charges may apply), while others have restrictions. Please check your property details before booking or contact our team at reservations@bluewoolproperties.co.uk.

Q11: Is smoking allowed in the properties?
A11: Smoking is strictly prohibited inside all Bluewool Properties. However, designated smoking areas are available outside.

Q12: What amenities are available in the properties?
A12: Our properties come equipped with all the necessary amenities to ensure a comfortable stay, including Wi-Fi, fully-equipped kitchens, toiletries, and more. Specific amenities for each property are listed on our website. For property-specific features, check the individual apartment listings on our Apartments page.

During Your Stay

Q13: How do I report an issue during my stay?
A13: If you experience any issues, our support team is here to help. Contact us via email or phone, and we’ll resolve it as quickly as possible..

Q14: What should I do in case of an emergency?
A14: In case of an emergency, please contact local emergency services immediately.  Our reservation service team should also be informed as soon as possible via email or call.