Terms and Conditions

Effective Date: Oct, 2024

Welcome to Bluewool Properties. These Terms and Conditions (“Terms”) govern your use of our website www.bluewoolproperties.co.uk and any bookings you make through our site. By using our website or booking with us, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Definitions

  • “We,” “us,” and “our” refer to Bluewool Properties.
  • “You” and “your” refer to the guest or customer using our services.
  • “Website” refers to www.bluewoolproperties.co.uk.

2. Booking and Payments

  • Booking Process: All bookings must be made through our website or authorized third-party platforms. A confirmation email will be sent once your booking is accepted.
  • Payments: Full payment is required at the time of booking unless otherwise specified. We accept major credit/debit cards and other payment methods as listed on our website.
  • Cancellation Policy: Cancellations must be made according to our cancellation policy detailed in your booking confirmation. Refund eligibility is also outlined in the policy.
  • Security Deposit: A security deposit may be required at the time of booking. This will be refunded within 7 days of your departure, provided there are no damages or outstanding charges.

3. Check-in and Check-out

  • Check-in: Check-in time is from 3:00 PM on the arrival date. Early check-in may be available upon request and subject to availability.
  • Check-out: Check-out time is by 11:00 AM on the departure date. Late check-out may incur additional charges.
  • Identification: Valid photo ID may be required upon check-in.

4. House Rules

  • Occupancy: The number of guests must not exceed the number specified in the booking confirmation.
  • Noise: Guests must not create excessive noise that may disturb other residents.
  • Smoking: Smoking is strictly prohibited inside the property. Designated smoking areas will be provided.
  • Pets: Pets are allowed, charges may apply.
  • Damage: Guests are responsible for any damage caused during their stay. The cost of repairs will be deducted from the security deposit or charged separately if necessary.

5. Guest Responsibilities

  • Conduct: Guests must behave responsibly and respectfully towards other guests, staff, and property.
  • Compliance: Guests must comply with all applicable laws and regulations during their stay.
  • Personal Belongings: We are not responsible for the loss, theft, or damage of personal belongings.

6. Privacy Policy

Your privacy is important to us. Our privacy policy, which can be found on our website, explains how we collect, use, and protect your personal information.

7. Limitation of Liability

  • Property Condition: We will make reasonable efforts to ensure the property is in good condition. However, we are not liable for any temporary defects or malfunctions in equipment or services.
  • Injury or Loss: We are not liable for any injury, loss, or damage to guests or their property during their stay unless caused by our negligence upon investigation.
  • Force Majeure: We are not liable for any failure to perform our obligations due to circumstances beyond our control, such as natural disasters, pandemics, or government restrictions.

8. Changes to Terms

We reserve the right to modify these terms at any time. Any changes will be posted on our website and will take effect immediately. Your continued use of our services after changes have been made constitutes acceptance of the new Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: reservations@bluewoolproperties.co.uk
  • Phone: +44 (0) 1618410777

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